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Frequently Asked Questions - TrendHive
Frequently asked questions
Policies
Yes, we offer returns and refunds under specific conditions:For change of mind / cancellation:You have 7 calendar days from the date of delivery to request a return. The product must be unused, in its original packaging, with tags and accessories intact. The buyer is responsible for return shipping costs.For defective or incorrect products:If your product arrives damaged, defective, or significantly different from what was advertised, contact us within 14 calendar days. We will cover all return shipping costs and issue a full refund or send a replacement at no extra cost.For non-delivery:If your order hasn't arrived within 30 business days and the tracking shows no progress, we will issue a full refund after investigation.
We accept the following secure payment methods:Credit Cards: Visa, Mastercard, American Express, DiscoverDigital Wallets: PayPal, Google Pay, Apple Pay
Security: All transactions are processed through certified and encrypted payment gateways (Stripe, PayPal). We never store your full credit card details on our servers. Your payment information is protected with industry-standard SSL encryption.If we detect any suspicious activity on your order, we may request additional verification via email or SMS to protect you against fraud.
Once your order is shipped, you will receive a tracking number via email within 3 to 5 business days after payment confirmation.You can track your package using the link provided in the email or by visiting the carrier's website (e.g., USPS, FedEx, DHL, or local courier).Note: It may take 24 to 48 hours for the tracking information to update after you receive the number. If your tracking hasn't updated in over 5 business days, please contact our support team.
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